We make it easy to prevent packaging waste with a closed loop, circular system.
Simply order refills when your products are running low, & send back empties freepost via carbon neutral delivery!
What are refills?
Refills are replacement products which you order when your original product is running low, either in the same packaging minus the pump, or as a compostable refill sachet.
Instead of ordering a new product in the same packaging, e.g. pump hand soap, you can order a refill with aluminium cap when you’re low. Refills vary depending on the product type:
- Liquids with pump bottles lie washes and moisturisers all have refill versions with aluminium lids. Just order refills, keep your pump and send empty bottles (minus pumps) back when you’re ready
- Dry products like powders or bath salts have compostable paper pouch refills. Keep your original glass apothecary jar forever and refill it with product from the pouches, then compost the empty pouch
- Moisturiser jars are just a straight swap – return your empties free and we’ll reuse
Save all your empties ’til you have four or more, then email us for a postage label. If you have a printer, print the label on A4 paper, stick it on the box of empties and leave outside your door to be picked up! If you don’t have a printer we can send you a label in the post, then you can put the labelled box in a post box. How empties returns work.
Why keep the pumps?
The pumps and some jar lids are the only element of our packaging with some plastic components. We want to keep as little plastic in circulation as possible to keep it out of our oceans. By keeping the pumps and returning empties it’s a closed loop, zero waste system.
How it works in pictures!
The circular refill process is explained step by step below.